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Have you ever heard the saying, “try and please everyone, you’ll end up pleasing no-one”? The same goes in business.   We all want to make our clients happy, but you know there is always one client, it doesn’t matter how hard you try, nothing will ever please...

I was talking to a salon owner that had contacted me over the weekend about some issues in her business that she needs help with.   One of her major issues is that she feels very intimidated by a  staff member.   She often feels like she is treading...

Think of your business as an iron cage and the bars of the cage are your rules that you set both unconsciously and consciously.   These rules are solid and unbreakable.   For example: Turning up for work on time, mobile phones to be kept in bag/locker and on...