We often expect our staff to provide a certain level of service, because we are paying them to do so. As business owners, our heads get so caught up in the business and the clients, that we often forget that our staff are humans too.   Putting...

Have you ever heard the saying, “try and please everyone, you’ll end up pleasing no-one”? The same goes in business.   We all want to make our clients happy, but you know there is always one client, it doesn’t matter how hard you try, nothing will ever please...